Your Amazon Listing has been Hijacked: What Next?

February 24, 2023

Imagine this: You've worked hard to craft the perfect Amazon listing for a product. You've carefully considered keywords, descriptions, and pictures so you can present your product in the best light possible—and then you notice something strange.Someone else is selling on your listing at a lower price and stealing all your hard earned sales. As it turns out, you've been hijacked!

This experience, while all too common among Amazon sellers, is one that few are prepared for. If this happens to you, you're probably wondering what your next steps should be. In this article,We'll walk you through exactly what to do if your Amazon listing has been hijacked—from initial steps to take to best practices going forward. Let's get started!

What Is Amazon Hijacking?

You may have heard of a problem on Amazon called “Amazon listing hijacking.” In a nutshell, hijacking is when someone takes over your listing and takes control of your product page. It’s not a pretty sight, and it can happen to anyone with an Amazon listing.

Hijacking works like this: 

  • The hijacker will list their own product (often a counterfeit or inaccurate product) on your listing. 
  • They’ll use your images and descriptions, but with their prices, discounts, and promotions attached. 

This can lead to lower sales for you and higher sales for them.

It’s almost worse than theft—because the hijacker is taking away business that belongs to you! It’s a devastating situation, but it doesn't have to mean the end of your business. Below we are going to explain Amazon hijacker removal tips on what to do if your Amazon listing has been hijacked.

How to Collect Evidence of Hijacking

When a product is hijacked, the first step is to gather as much information as possible. This will make it easier to build the case against the hijacker.

Below are essential pieces of evidence you should consider when reporting a hijacked listing:

  • Product images used by the hijacker on that listing.
  • Reviews left by customers who bought products from the hijacked listing.
  • Suspicious activity logs, such as any sudden spike in sales that do not correlate with past activity.

Remember to document all your findings with screenshots or other digital records to provide more clarity when presenting your case.

Prevention is Always a Preferable Action

It’s far easier to prevent your Amazon listing from being hijacked than to repair the damage after it happens. A few proactive steps can help protect you from a hijacking, and minimize the chances that it will happen again.

  1. Secure your listings

Amazon’s Seller Central provides security features that you can use to help secure your listings. To access them, go to Settings > User Permissions > Manage Your Permissions. 

This allows you to limit what other users in your account can see and do with your information. You also want to make sure each user has a unique username and password in case one of them is compromised.

  1. Monitor your reviews

Keep an eye on reviews for any abnormal activity such as sudden spikes in negative feedback or suspicious ones written by new accounts. Many sellers write scripts that help them identify unusual patterns of reviews and alert them if they need further investigation. 

  1. Make sure all intellectual property is secure

Make sure your product images, content, and trademarks are protected and registered with Amazon Brand Registry if applicable (your product must meet certain eligibility requirements). This will help protect them from being used by counterfeiters or hijackers who might try to pass off fake goods. You should also ensure that any listing images are watermarked so anyone who copies them knows where they originated from.

No brand Can Afford to Have their Product Listings Hijacked on Amazon

We know what it’s like when your Amazon listing has been hijacked: it’s a nightmare scenario. Unfortunately, this isn’t that uncommon, and if you find yourself in this situation, you should take action immediately.

The longer you wait, the more money and potential customers you lose!

You should act quickly to contact Amazon Customer Service to report the hijack and make sure to provide evidence of the infringement. It's important to note that counterfeiting on Amazon is a violation of their policies.

Second, it’s always better to get on the front foot than wait for a disaster to hit! If you are in need to remove Amazon hijackers in the future, make sure that you monitor your Amazon listings regularly by searching for variations of your brand name or product titles and checking them against what's listed on your page. Taking this proactive step can save you from worrying over a hijacked listing in the future.

Utilize Amazon Services to Help You Protect Your Products

When you find out that your Amazon listing has been hijacked, your first thought may be one of panic and worry. But know that Amazon has helpful services available to help you protect your products and get back to selling.

Take a deep breath, count to ten, and then follow these steps:

  • Activate IP Protection: Consider signing up for Amazon’s Brand Gating program if you do not already have it activated. This will require third-party authentication of your products, making it harder for sellers to hijack your listings. In addition, look into Amazon’s Transparency program as well as their Project Zero self-service counterfeit protection system.
  • Make Use of Tools: Take advantage of tools like AMZAlert monitors hijacked listings in real-time so you can jump on any suspicious activity right away.

By utilizing these services created by Amazon, you can rest assured that your products are being protected from unauthorized sellers and can keep on selling with peace of mind.

What to Do if You Are Unable to Remove the Hijacker?

If you fail to remove a hijacker from Amazon, you are left with only one final solution - Naw Protect. Naw Protect is the leading Amazon hijacker removal services helping amazon sellers remove hijackers from there listing No matter what your situation is, we’re so confident in our ability that we offer a money-back guarantee.Visit to find out more.